Conversational
Campaigns that learnadaptsegmentconvertsegment.

Proactive AI agents to engage customers in moments that matter. Recover drop-offs, research insights, and drive action across the customer journey.

Proof in the Numbers

Demonstrated lift across the funnel.

Spark up a new kind of conversation

ENGAGE

Personal outreach at scale

Connect with customers through contextually relevant, personalized outreach to invite conversation.

1-to-1 personalization

AI crafted responses optimized for conversion that address each customers goals and concerns

To: customer.email

Scheduled 9:00 AM

Hi customer.first_name,

I noticed you left a few things in your cart. Your customer.cart_items are still available, and based on your customer.order_history I thought you might want to know about a few others that pair well.

Generative Block

Curate 2–3 product recommendations from customer.cart_items based on this customer's purchase history: customer.order_history

Are you still interested in these, or can I help you find something else?

UNDERSTAND

Listen to understand across your customer journey

Collect insights on the top reasons for drop-off through open-ended customer feedback, and gather structured data to your CRM.

Leverage conversational data

Analyze each customer conversation for insights into what's driving customer behavior and sync as structured data to your CRM.

Sarah A.ChefBox Referral Signup

Honestly, it seemed a bit pricey. Plus, our family has a gluten sensitivity, so I don't think your standard meals will work for us anymore.

Shopping for Family

Price Sensitivity

Dietary Needs

Capture Insights

Enrich CDP

Respond Contextually

RESPOND

Provide a concierge experience for every customer

Scale individual responses to address each customer's unique concerns and goals, and continuously improve through feedback.

A customer agent that learns

Your agent learns how to best respond to customers based on team input and conversion data. It generates the ideal response to drive the customer to action based on their goals or objections.

Agent Process

Understand context

Research data

Match playbook

Determine actions

Generated Response

"Hi Sarah, I completely understand — compared to takeout, your current plan actually saves you about $140/mo. Should we look at adjusting your menu to fit the budget?"

Schedule follow-up

Turn conversational insights into impact

Consistent customer learning

Talk to your customers at the most important steps in your customer journey. Have a constant view into what’s driving decision making.

Data backed decisions

Optimize your business through direct insights from customers. Speak more directly to what they care about and learn what drives them to act.

Understand change over time

As you adjust your approach to marketing, product, or pricing see how customer’s perspectives change in real-time.

SOC 2 Certified

Built for modern enterprises

Woven was built from the ground up with enterprises in mind with security, data privacy, comprehensive auditability, and granular access controls.

Enterprise Compliance

Comprehensive audit trails, SOC 2 Type II compliance, SSO, and dedicated support.

Safety Guardrails

Robust protections that keep every AI interaction safe, on-brand, and strictly within your guidelines.

PII Redaction

Sensitive data automatically identified and redacted ensuring PII remains only in critical systems.

Integrate

Effortless implementation

Woven integrates easily with your existing marketing automation, CRM and analytics platforms to weave next-gen conversational campaigns into your customer engagement strategy.