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Proactive, personal conversations at scale
Leverage AI to individually guide customers to convert, reengage, or upgrade while understanding them at a deeper level.
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Chris Anderson
chris.anderson@gmail.com
To be honest, I didn’t end up completing the sign up process because I was scared to give you all my personal information. I was surprised you needed so much.
I also bank with USAA currently and wasn’t sure if you offered an integration for budgeting.
AI Response for Review
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Proactive
Don't wait for your customers to come to you; reach out to them.
Conversational
Break the status quo of one-way scaled customer engagement.
Personal
Tailor messaging to the individual nuances of each customer.
Scaled
Offer a white glove experience to all your customers, not just a subset.
Anne Marie
anne@acme.com
Hi Chris,
This is Anne from Acme. I saw you create an account but didn't finish the setup process.
Personal outreach, familiar channels
Individualized outreach that invites conversation. Made possible by the ability to respond at scale.
Understand and respond individually to everyone
Extract the individual nuance of each response. Respond personally with the most relevant content, education, and recommendations.
Chris Anderson
chris.anderson@gmail.com
Hey Anne,
To be honest, I didn’t end up completing the sign up process because I was scared to give you all my personal information. I was surprised you needed so much.
I also bank with USAA currently and wasn’t sure if you offered an integration for budgeting.
Find the “why” behind customer behavior
Aggregate insights across targeted conversations to understand why customers are not converting, retaining, adopting, or growing.
Reengage, contextually at scale
As you make changes based on customer insight, restart conversations with customers to reengage them by making them feel heard.
We train on all your external materials, internal training guides, and real customer conversations with your top performers to have a strong foundation for crafting the ideal response to each customer.
wow
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Tiffany Smith
tsmith@gmail.com
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wow
Jane Hernandez
jane@acme.com
Simulate both sides of the conversation
After training, we simulate both sides of back-and-forth conversations to gain alignment on tone, content, and actions for a variety of situations for a given engagement point.
AI Response for Review
Decline
Approve
Scale with confidence
We ramp up customer engagement as you gain confidence in our ability to respond effectively. We only scale to larger audiences when your human reviewers are approving AI generations at a high rate.
New Scenario
Tailor responses for different scenarios
Control language and actions to be taken through refining common scenarios for a given engagement point. Over time our AI becomes an expert at a given point in the customer journey.
Demo
Curious to learn more? Book a demo.
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